Privacy Policy

ORTK Taxi Customer App ("the App") is developed and maintained by Ormatrix - The Complete IT Solution. This Privacy Policy explains how we collect, use, store, and protect your information when you use our taxi booking application.

Information We Collect

• Full Name
• Mobile Number
• Email Address (optional)
• Profile Photo (optional)
• Pickup and Drop Locations
• Current GPS Location
• Ride Booking Details
• Trip History
• Payment Information (if applicable)
• Device Information
• Push Notification Token

How We Use Your Information

• Create and manage your customer account.
• Book and manage taxi rides.
• Match you with nearby drivers.
• Provide live ride tracking.
• Calculate fares and generate trip details.
• Send ride confirmations and notifications.
• Provide customer support.
• Improve our services and application performance.
• Ensure safety and prevent fraud.

Location Permission

The App collects your precise location while the application is in use to:

• Identify your pickup location.
• Display nearby drivers.
• Provide accurate navigation.
• Track your ride in real time.
• Improve ride safety and service quality.

Your location is collected only to provide taxi booking services and is never sold to third parties.

Camera Permission

The camera may be used to:

• Upload a profile picture.
• Scan promotional QR codes (if available).

Storage / Photos Permission

Storage access is used only to:

• Select profile images.
• Download invoices or ride receipts.

Notification Permission

The App sends notifications for:

• Ride confirmations.
• Driver arrival alerts.
• Trip status updates.
• Payment confirmations.
• Promotional offers (if enabled).

Phone Permission

Phone permission may be used to allow direct communication between you and your assigned driver for ride coordination.

Data Sharing

Your information may be shared only with:

• Your assigned driver during an active ride.
• Authorized administrators.
• Payment service providers (if applicable).
• Government authorities when legally required.

We do not sell or rent your personal information to third parties.

Third-Party Services

The App may use trusted third-party services including:

• Google Maps SDK
• Google Play Services
• Firebase Cloud Messaging (FCM)
• Firebase Analytics (if enabled)

These services operate under their own privacy policies.

Data Security

We use appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, or misuse.

Data Retention

Your information is retained only for as long as necessary to provide taxi booking services, comply with legal obligations, and resolve disputes.

Children's Privacy

The App is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the revised effective date.

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